FAQ
FAQ
1) Where do you ship to?
We ship to the address provided at checkout. If you have any questions about delivery availability for your location, please contact us before placing your order.
2) How much does shipping cost?
Shipping costs are displayed at checkout (and may be free depending on the promotion or order conditions).
3) How long does order processing take?
Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays.
4) How long does delivery take?
Delivery times vary by destination. Estimated delivery timelines are shown at checkout and/or in your order confirmation.
5) How can I track my order?
Once your order ships, you will receive an email with tracking details. Tracking updates may take 24–72 hours to appear after shipment.
6) Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us as soon as possible. If your order has already been processed or shipped, changes may not be possible.
7) What if I entered the wrong shipping address?
Contact us immediately. If the order has not shipped, we may be able to update it. If it has shipped, we may not be able to reroute the package.
8) What if my package is delayed?
Delays can happen due to carrier issues, customs, weather, or peak seasons. If your tracking hasn’t updated for several days, contact us and we’ll assist you.
9) What if my order arrives damaged or defective?
Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll help resolve it as quickly as possible.
10) What if I received the wrong item?
Contact us with your order number and photos. We’ll review and arrange the correct solution.
11) Do you accept returns?
Yes. Return eligibility, timeframes, and conditions are explained in our Return & Refund Policy.
12) How do refunds work?
If your return is approved after inspection, refunds are issued to the original payment method. Processing times may vary depending on your bank or card provider.
13) Can I exchange an item?
Exchanges may be available for defective or incorrect items. For sizing issues, you can return the item (if eligible) and place a new order.
14) Are your products covered by a warranty?
Warranty coverage depends on the product. If you have an issue, contact us and we’ll advise the available options.
15) Are your products safe for pets?
We select products with practical use in mind, but pet behavior varies. Always supervise your pet when using new items and follow the product instructions.
16) How do I choose the right size for pet products?
Please check the product description and sizing guidance on the product page. If you’re unsure, contact us before ordering.
17) What payment methods do you accept?
We accept the payment options shown at checkout, which may include credit/debit cards and other local methods depending on your location.
18) Is my payment information secure?
Yes. Payments are processed securely through trusted payment providers. We do not store your full card details.
19) Will I receive an order confirmation?
Yes. After purchase, you’ll receive an order confirmation email with your order details. If you don’t see it, check your spam/junk folder.
20) How can I contact customer support?
You can reach us via email. Our contact details are available on our Contact page.